Shipping Information
Thank you for supporting our small handmade business!
Please note that many of our items are not mass-produced, but rather individually handcrafted and thoughtfully designed to ensure quality and uniqueness. Because of this, our products require extra care and time to create.
Where’s my order?
Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.
1. Order Confirmation 2. Shipment Confirmation 3. Order Delivered
How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en.
🛠 Handcrafted with Care – Not Factory Made
Each piece is made-to-order and may take a bit longer to prepare than typical mass-manufactured goods. These are not off-the-shelf items—they're artisanal products made with passion and precision.
⏳ Processing Time
Please allow an additional 7-10 days for order processing before shipping. This ensures your item is made properly and meets our quality standards.
🌍 Cross-Border Shipping
Once shipped, international delivery times may vary depending on your location, customs clearance, and local courier efficiency.
You will receive your order from 7 – 12 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed.
If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Cost:
Standard Shipping: $6.99 per order.
Free Standard Shipping on Orders Over $49.99
What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at elemorn@mail.oneyfa.com. We’ll either resent a new one to you or give you a full refund.
💬 Need Help? We’re Here for You
If you have any questions or concerns about your order, feel free to message us. Our customer service team is happy to assist you and will personally follow up on your order to ensure it gets to you smoothly.
We truly appreciate your patience and understanding—and thank you for choosing handmade.