FAQs

1. What payment methods are accepted?
PayPal
Credit Card
 
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
 
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
SHIPPING

4. Does oneyfa ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Brazil
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
 
5. How much does shipping cost?

You can enjoy free shipping on orders over US$49.99 Otherwise, it costs US$6.99. 

PS. We have free shipping site-wide promotions during sale season. Stay tuned!

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

6. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

7. What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at elemorn@mail.oneyfa.com We’ll either resent a new one to you or give you a full refund.

Frequently Asked Questions

Q: Why does it take longer to ship my order?
A: Our products are handmade and designed individually, not mass-produced by machines. Each item requires time and attention to detail, which means the processing time is a bit longer than factory-made items.

Q: How long will it take before my order is shipped?
A: Please allow 7–10 extra days for us to craft your order before it ships. This time allows us to ensure the quality and uniqueness of each piece.

Q: Why is the delivery time longer than usual?
A: Since we ship internationally and each item is handmade, both production and cross-border shipping can take longer than mass-market products. Shipping times also vary depending on your country and local customs.

Q: Can I contact someone if I have a problem or question?
A: Absolutely! If you have any questions or issues, please message our customer support team. We’re happy to assist and will follow up on your order to make sure it’s delivered safely.

Q: Is the wait worth it?
A: We believe it is! You’re not just buying a product—you’re getting something uniquely made with care, unlike anything mass-produced.